Thanks, Amazon!

[littleheaven]

And I mean it. Yes, you all may remember my issues with those crooks DVDSoon.com, who are still trading, even though they've obliterated my store credit.

But I had a good experience yesterday with Amazon, and in a world where we seem to moan about everything, I thought I'd share this as an example that not everyone is hopeless LOL.

I pre-ordered Serenity from Amazon in December, and it was shipped two days before the "in-stock" date, which was brilliant. Of course, Christmas post held it up and it finally arrived yesterday. Hooray! Until I opened the box and found that although the packing slip said Serenity, I'd received Must Love Dogs (John Cusack/Diane Keaton). So I grumped and grumbled and duly went online and filled in the returns form. More grumbling when I realised the returns label was only postage-free within the USA. However, within 30 minutes I had an email from Amazon apologising profusely for the error, and advising that since the cost of returning the incorrect item from New Zealand was quite high, I could keep it, and they were shipping me my copy of Serenity straight away. Which is brilliant, because hubby is a big John Cusack fan. So, a free DVD for my troubles. Not bad.

I know people who have had some unsatisfactory experiences with Amazon, but this was great customer service and I am really impressed.

Comments

[stephicozar.livejournal.com]

Oh why, WHY is there no Amazon.com.au?!?!

How nice of them, though, especially after your disillusionment with online stores after the last debacle :)

[littleheaven70.livejournal.com]

I second that. It would be much easier for us in NZ if there was an Australian branch. Especially with the exchange rates virtually the same.

[crazymadjo.livejournal.com]

Wow, that's fantastic! I order a lot of stuff from amazon.com, and have never had a major problem. The couple times there were mistakes, I got an immediate response. If a replacement item needed to be sent, they've sent it immediately.

[littleheaven70.livejournal.com]

Yep, that's all you can ask for really, isn't it? I accept that stuff-ups happen. It's how companies deal with them that I base my judegements on. I've found Amazon's pricing pretty competitive, too.

[littleheaven70.livejournal.com]

er, or judgements...

[karendreamer.livejournal.com]

I've ordered quite a few books from the used option at Amazon. I've had a great experience. I also order HP and SG dvds from them and they always ship before the published due date.

Did you like "Must Love Dogs?"

[littleheaven70.livejournal.com]

Haven't watched it yet. Gareth will probably watch it tonight, but I'm have to be in the right frame of mind to watch movies. I can't sit still long enough, normally.

The greatness of Amazon was illustrated to me when I ordered SG Season 5 from them. I'd been waiting 9 months for it to turn up from DVDSoon. It was only a couple of dollars more at Amazon, and I had it in a week. And then of course the one I'd ordered from DVDSoon showed up 3 days later :facepalm: but at least I was able to sell it and recoup my money.